Privacy Policy

At Allers Atelier, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website hosted on Shopify.

1. INFORMATION WE COLLECT

When you visit our Shopify store or interact with us, we collect the following types of information:

a. Personal information

When you make a purchase or attempt to do so, we collect:

  • Your name, billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via Shopify Payments, PayPal, or other payment providers)

b. Device Information

Automatically collected when you visit the site:

  • IP address
  • Browser type and version
  • Time zone
  • Pages or products viewed
  • How you interact with the site

This data helps us improve our store’s performance and understand how customers use it.

c. Marketing Information

If you opt in to receive our newsletter, we collect your email address and marketing preferences.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Fulfill and manage your orders
  • Communicate with you about your orders or customer service inquiries
  • Send newsletters or promotional emails (with your consent)
  • Improve and optimize our store’s performance and customer experience
  • Detect and prevent fraud or misuse of our services

3. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information with trusted third parties only when necessary:

  • Shopify – Our e-commerce platform. Shopify stores your data securely and uses it only to provide us with website and order management services. Read more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy
  • Payment Providers – Your payment data is handled securely by providers like Shopify Payments, PayPal, or other options you select during checkout. We do not store credit card information.
  • Email Marketing Platforms – If you subscribe to our newsletter, your email address may be shared with a trusted provider (e.g., Mailchimp, Klaviyo) to deliver email campaigns.
  • Delivery Services – Your shipping address may be shared with couriers to deliver your order.
  • Legal Obligations – We may disclose personal information if required by law or to comply with legal processes.

4. EMAIL MARKETING

With your consent, we may send you marketing emails about our products, promotions, or updates. You can unsubscribe anytime by clicking the link in the footer of our emails or by contacting us directly.

5. COOKIES

Our Shopify store uses cookies to:

  • Enable key website features
  • Understand how customers browse and interact with the site
  • Track cart activity and session preferences

For more details about cookies used by Shopify, visit:
https://www.shopify.com/legal/cookies

You can manage cookies through your browser settings.

6. YOUR RIGHTS

Depending on where you live (e.g., EU, UK, or California), you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at anneke@allersatelier.com.

7. DATA RETENTION

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, or for analytics and marketing purposes (unless you request deletion).

8. SECURITY

Your personal data is protected through industry-standard security measures provided by Shopify and our third-party service providers.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date.

10. CONTACT US

For more information about our privacy practices or to make a request, please contact us at anneke@allersatelier.com.